SaaSMonk vs. HubSpot Live Chat

Feature	SaaSMonk	Hubspot	Significance
Rule-based chat flow	Yes	Yes	Qualify your visitors and guide conversations with a rule-based chat flow
Live Chat	Yes	Yes	Instantly support your visitors by enabling live chat with them
Agent Routing	Yes	Yes	Save your team's time by automating the meeting routing process. SaaSMonk identifies the visitor account on your CRM and always connects your prospect to their respective rep!
CRM Integrations	Yes	Yes (Only Hubspot)	Enable a 2-way flow of data between your website and CRM’s
Website visitor de-anonymization	Yes	No	Know all the details about everyone who visits your site and categorize them into segments to get alerts. Get to know their Digital Body Language
Drop your coffee alert	Yes	No	Notify when someone from your ICP is on the website
Personalized proactive prompts	Yes	No	Greet your website visitors based on the context of their source, digital footprint, and account priority.
2 way chat inititation	Yes	No	We call it pouncing - get alerted as soon as a high-priority account starts showing buying intent on your website and reach out to them where they are, even when they have not started a chat. In HubSpot, only the buyer can initiate a conversation
Contextual AI chat conversations	Yes	No	Don’t make your prospects wait till a rep is free, powered by GenAI, the SaaSMonk bot can guide the prospect when your reps are busy doing calls
Live audio/video calls	Yes	No	Don’t make your VIP visitors go through the meeting booking process and connect with them directly where they are
Embedded meeting Booking	Yes	No	Allow your prospects to schedule a meeting directly from the bot interface
Customized rule-based prompts	Yes	No	Set separate chat rules for your high-priority accounts coming from campaigns, ads, etc. to personalize their experience even more

After Replacing HubSpot Live Chat with SaaSMonk, Customers have seen

                                **Meetings Booked                          Qualified Emails captured**

                                          **400%  🚀                                                  600%  🚀**

What are the Additional benefits of SaaSMonk over HubSpot Live Chat?

SaaSMonk’s ability to de-anonymize visitors provides access to many more features
The SaaSMonk bot prompts users based on where they are coming from, their activities on the website, and the segment of accounts they belong to
High-priority accounts on the website can instantly talk to the team instead of going through the process of scheduling a meet
With SaaSMonk you can set separate visitor flows to nurture every prospect in the right way

💸 We are built for Pipeline Generation from your website

SaaSMonk's integrated platform offers much more than basic live chat - we greet every user with a proactive prompt based on where they are coming from, how they have interacted with your website, and how important they are for you as an account. We focus on maximizing pipeline generation, boosting Sales Qualified Meetings by over 60%, and growing your sales pipeline by at least 40%. On the other hand, HubSpot Live Chat, like the name suggests offers only a basic “Live Chat” functionality that greets all of your website visitors with the same general message.

🤝 Reach out to Visitors when you want to, never miss on any high-buying intent signals

SaaSMonk’s platform encourages conversations with real-time and contextual engagements for every website visitor which can be initiated by you or the visitor. We provide our customers with buying-intent signals for all your visitors so that you never miss out on any revenue opportunities. This increases Customer Engagement by up to 120%. In contrast, HubSpot Live Chat concentrates solely on live chat interactions that only the visitors can initiate, lacking the depth of features essential for a meaningful customer engagement experience. Without additional tools, your ability to create impactful connections may be limited.

✍️ Tailor experiences of High-Priority Accounts with SaaSMonk's Personalization Power